In Laval, the public transit experience is shaped by a reality that few riders consciously consider: unlike a metro system, which fully controls its environment, buses operate within a shared ecosystem. Road traffic, construction work, weather conditions, and detours all constantly affect service reliability.
The Société de transport de Laval website plays this essential role: becoming the network’s source of truth. It is where riders can confirm, within seconds, whether their bus will arrive as expected, check the next arrival at a stop, or be informed of any disruption that may impact their trip.
The entire experience is structured around the main friction points experienced by users. The information hierarchy prioritizes the most urgent and frequent needs, turning the website into a true everyday mobility tool.
Service alerts, schedule searches, route and stop information, as well as the interactive map allowing real-time bus tracking, form the platform’s main entry points.
The customer account extends this logic of simplicity. Riders can save their favorite routes and stops, quickly access relevant schedules, and receive personalized alerts via email or SMS when disruptions affect their usual trips.
Built on Craft CMS, the platform serves as the digital core of STL’s technological ecosystem. Connected in real time to multiple data streams across the network, it ensures reliable, continuous, and instantaneous information delivery.
The entire system is supported by a robust hosting infrastructure and an evolving maintenance framework, ensuring long-term performance, security, and resilience.
Designed as a platform rather than a simple website, it provides STL with the flexibility needed to support the evolution of its services and its ambitions for sustainable mobility. In this context, delivering accurate information to citizens becomes an essential component of public transit quality.
